Our Customer Service Strategies Revealed with Dave & Carla Menz

We pride ourselves on offering outstanding customer service and so can you! Learn our methods for keeping it easy, affordable, and high-quality. We share with you the tools we use, how they work, what they cost and the policies we implement to maintain that high customer satisfaction and retention. This episode is perfect for not only any laundromat owner, but any business owner!Referenced Links: Our Preferred Service Companies:  www.laundromatmillionaire.com/servicesOur Delivery FAQ’s: www.queencitylaundry.com/deliveryOur Website: www.laundromatmillionaire.com Our Online Course: https://dave-menz.mykajabi.com/sales-pageOur Youtube channel: https://youtube.com/c/LaundromatMillionaireOur Podcast: https://laundromatmillionaire.com/podcast/Our Facebook: https://www.facebook.com/laundromatmillionaire/Our Facebook Group: https://www.facebook.com/groups/laundromatmillionaireOur LinkedIn: https://www.linkedin.com/in/dave-laundromat-millionaire-menz/Our Instagram: https://www.instagram.com/laundromatmillionaire/Our laundromats: www.queencitylaundry.com Our pick-up and delivery laundry services: www.queencitylaundry.com/deliveryLaundroBoost Website: www.laundroboostmarketing.comH-M Company Drain Troughs: www.draintroughs.comCents POS System: www.trycents.comTimestamps00:00 Laundromat Millionaire Intro02:14 Customer Service in the Store – Prioritize it!10:29 Minimizing Calls13:43 Our Phone Tree Options18:12 Pick-Up & Delivery Customer Service Solutions20:12 How Reception Call Service Works29:57 Customer Service Policies that Work for Us40:01 Documenting Standard Operating Procedures40:43 Cost of Tools Used43:48 Customer Service Summary47:12 Links to Preferred Service Providers and Discounts