"Our goal is to make AI part of everyone’s daily work"

In this episode, I talk to Olaf Maecker, Vice President of AI & Automation at METRO.digital, about how artificial intelligence is evolving from a buzzword to a real business lever at METRO. Olaf explains how applications such as the Intelligent Sales Assistant support the Sales Force, how AI accelerates content production, and where new use cases are emerging in Procurement, Marketing, and Logistics. He shows how the AI Factory is creating a platform and organisation that makes AI solutions scalable – and why success depends not only on technology, but also on AI culture. A special highlight: Olaf is confronted with three surprising questions – not from me, but from the AI itself. In this unique section The AI asks Olaf a synthetic voice challenges him on topics such as ethics, data and the balance between people and AI. And as always, there is a personal Sound Souvenir at the end.