Our leadership impact is really about how we show up and who we are - Interview with Anese Cavanaugh

Today’s interview is with Anese Cavanaugh, creator of the IEP Method® (Intentional Energetic Presence®), an advisor and thinking partner to leaders and organizations around the world, a keynote speaker, and author of the books Contagious Culture and Contagious You. She joins me today to talk about showing up, leadership, the IEP Method, what we can learn from it and how it can help us deliver better service and experience outcomes. This interview follows on from my recent interview – Why we are building the Women In CX community – Interview with Clare Muscutt – and is number 359 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees. NOTE: A big thank you goes out to the folks at Pegasystems for sponsoring my podcast for the coming month. Join Pega for a series of free online events focused on shaping the future of business and designing today’s tech to solve for tomorrow’s challenges. Whether your focus is one-to-one customer engagement, customer service, or intelligent automation, there’s a virtual event tailored just for you. You’ll watch live demos and hear inspiring stories from world-leading organizations in a time-zone that suits you. Register for a free Pega Discover event today.