Our Values Series: Mutual Respect

Mutual respect is easy when everyone agrees. The real test comes when the pressure is on, the roles clash, and the person across from you sees things completely differently — and you have to choose, in that moment, what kind of teammate you're going to be. In this episode of Your Health University, host Jamie Preston is joined by the Your Health Patient Experience Team — Jennifer Kistler, Kim Metz, Whitney Myers, Carlos Heyward, and Rebecca Dillard — to explore one of the most demanding values in healthcare: Mutual Respect. Not as a concept, but as a daily practice that shows up in how we listen, how we disagree, how we treat the people we serve, and how much we're willing to learn from someone who doesn't look, think, or live like we do. What you'll hear in this episode: Why active listening is the foundation of all mutual respect — and what it looks like when someone has already "checked out" of a conversation Rebecca's moving story of a nurse who protected a patient's dignity in a single, graceful moment — without missing a beat How reverse mentoring flips the hierarchy and why Rebecca learned one of her most valuable lessons from Whitney Carlos's quiet act of mutual respect that resolved a conflict the room couldn't — just by listening Why conflict isn't the enemy of respect — and how Disney's creative process models what happens when mutual respect stays in the room Every patient is valued. Every voice belongs. That's not a slogan at Your Health — it's a practice. Press play and find out what it takes to really live it. www.YourHealth.Org