Outsourcing in business, how it works

With the rising cost of hiring as well as rents and insurance, it’s no surprise that many companies outsource their customer services overseas.  My next guest operates call centres for a number of Ireland based businesses to India and the Philippines.  But increasingly he is developing an AI operated voice service for his customers in order to cut his price tags for Irish clients.  How does it work and how believable are AI assistants? Niresh Moodley is the Chief executive of Your Team