Outsourcing vs offshoring: what do law firms need to think about?

In the latest episode of the Today’s Conveyancer podcast, host David Opie is joined by Omar Fatha Rally, founder and CEO of Tellida Limited, to explore the realities of offshoring in the conveyancing sector.The discussion explores the differences between outsourcing and offshoring, and the opportunities presented by using organisations based in similar legal jurisdictions. Throughout the conversation, the two discuss common misconceptions around offshoring, with Omar keen to highlight the legal and educational alignment between Sri Lanka and the UK; and the importance his business places on due diligence - Tellida’s ISO 27001 certification, GDPR compliance, and rigorous internal training programmes are all part of its commitment to data security and quality assurance.With offices in the UK and Sri Lanka, the firm has been delivering outsourced support services for over 15 years. While traditionally focused on finance and accounting, the company has seen rapid growth in conveyancing support, offering firms a way to ease staffing pressures and improve turnaround times.Omar shares his journey from accountancy into business process outsourcing, and explains how Tellida’s Sri Lankan teams now support UK conveyancers with everything from onboarding to post-completion. The only exception, he notes, is the legal requirement for exchange to be handled by a UK-qualified professional.The discussion also covers supervision, liability, and regulatory compliance. Omar explains how Tellida works within SRA and CLC expectations, with UK firms retaining oversight and control. He is also clear about the lines of resopnsibility and liabilities of both the law firm, and Tellida; a question he acknowledges is gets asked 'a lot!'“It’s not about replacing people" says Omar. "It’s about helping firms grow, improve client service, and keep the industry moving.”The Today's Conveyancer podcast can be found on your preferred podcast provider and also at www.todaysconveyancer.co.uk. Subscribe and listen in for all the latest conveyancing industry news and views. Thank you to our podcast sponsors LEAP Legal Software and InfoTrack