Overcoming Complaint Complacency

You know when you put your email and slack notifications on your watch, and after awhile they lose their urgency because they're CONSTANT? Well, the same thing can happen when you're handling customer complaints, especially if nothing is being done on the backend to prevent the most frequent kinds of complaints from happening in the first place. That's what this episode is about, if you didn't catch that. https://linktr.ee/caffcx