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EPISODE · Oct 1, 2025 · 18 MIN

Overcoming Habituation

from Managing the Customer Experience

Over time, even the most exciting offerings can become routine, leading to decreased enjoyment through a process called habituation. This episode explains the psychological roots of habituation and presents practical strategies to counteract it, including partitioning experiences and introducing variety. Examples from architecture, advertising, and product design show how to keep experiences fresh and emotionally engaging.

Episode metadata supplied by the publisher feed · Published Oct 1, 2025

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Overcoming Habituation

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This episode is 18 minutes long.

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This episode was published on October 1, 2025.

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