Overvaluing, Targets & Trust: Estate Agency’s Reputation Problem

In this episode of No More Waffle, Ben Madden is joined by career estate agent Jackie Quinn, owner of Quinn Estates in Surrey and Regional Executive for Propertymark. With over 30 years in the industry, Jackie brings hard truths and first-hand insight into why estate agents have one of the worst reputations with the public. From overvaluing homes to win instructions, to corporate cultures that reward listing over completions, the discussion exposes the systemic issues that fuel consumer mistrust.But it’s not all bad news. Jackie argues that great agency is still alive, built on honesty, preparation, local knowledge and genuine care for clients. Together, Ben and Jackie explore why good service needs to be communicated more loudly, how regulation and training could raise standards, and why estate agency must be recognised as a people business, not just a numbers game. For both agents and consumers, this is an unfiltered look at the truth behind the For Sale board.