Pacific Life's Ghalili: Human Judgment Still Anchors Underwriting as AI Expands Its Reach

from AM Best Audio Podcast · host AM Best Company

Susan Ghalili, SVP and chief underwriting officer at Pacific Life, explains how insights from the 2026 Underwriting Outlook Survey show insurers embracing AI as a powerful tool to enhance efficiency and decision-making while emphasizing that human expertise remains essential to maintaining trust, credibility, and sound risk assessment.

Episode metadata supplied by the publisher feed · Published Apr 30, 2026

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Pacific Life's Ghalili: Human Judgment Still Anchors Underwriting as AI Expands Its Reach

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