Pam Redman - Compassionate Patient Experience and Beyond

In recognition of Patient Experience Week, today's episode of Compassion & Courage: Conversations in Healthcare focuses on the impact healthcare workers have on the patient experience. Special guest Pam Redman offers a fresh perspective on why nursing is her passion and explains how adopting a holistic approach creates a meaningful patient experience. Pam provides insight into being a mature student and explains why she chose to become a nurse. Key topics:00:00 – Introductions01:27 – Marcus starts the conversation asking Pam about her journey into healthcare. Pam is also asked about coping with the stress of healthcare work and facing trauma. 08:20 – Pam shares a time where she witnessed compassion. 14:22 – The two talk about a holistic approach in patient experience and some of the individual needs patients have.17:29 – Marcus asks his rapid-fire questions. Pam wants to leave people with, “Not everyday is going to be a great day, but how you choose to approach it, is in your power. […] Everyday is a new chance.”28:00 – Thank you and conclusions! Resources for you: More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Learn more about Marcus’ Books: https://marcusengel.com/store/Subscribe to the podcast through Apple: https://bit.ly/MarcusEngelPodcastSubscribe to the podcast through Spotify: https://bit.ly/Spotify-MarcusEngelPodcastSubscribe to the podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast About Pam Redman:Diversely qualified nursing leader with over twenty-five years of combined business and nursing experience specializing the last ten years on patient experience, nursing and clinical development, learning, education, orientation, and training programs. Committed to creating a culture of service excellence. Date: 6/12/2023Name of show: Compassion & Courage: Conversations in HealthcareEpisode title and number: Episode 106 – Pam Redman - Compassionate Patient Experience and Beyond