Paradox of Customer Centricity Was a Factor in Failure of SVB & First Republic Bank

Peter Fader, Wharton Professor of Marketing, joins the show to discuss customer centricity in light of the SVB and First Republic Bank collapses. Hosted on Acast. See acast.com/privacy for more information.

Episode metadata supplied by the publisher feed · Published Jun 29, 2023

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Paradox of Customer Centricity Was a Factor in Failure of SVB & First Republic Bank

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