Part 1 - Adventist Health Glendale | Cynthia Norman-Bey & Marina Chakhalyan

On today's episode of The Patient Flow Podcast, we meet Cynthia Norman-Bey, Director of Customer Experience and Marina Chakhalyan, Nursing Operations Data Analyst at Adventist Health Glendale. The Health Center initially implemented a transfer center, then recently integrated patient placement and then grew the transfer center into a full command center. TeleTracking's Susan McLaughlin chats with them about the roll out of this program in the first of this two-part interview.