Part 2: The Importance of Language Access in Healthcare with Carla Fogaren

In part two of our  series language access in healthcare, Carla Fogaren, a Principal Consultant and Registered Nurse, discusses the importance of language access in healthcare and the impact of Section 1557. She shares the challenges of using machine translation and emphasizes the need for qualified interpreters and translators; along with the importance of testing bilingual clinical staff to ensure their fluency in clinical terminology. This episode shares the with strategies for mitigation for the challenges hospitals and care teams face in implementing language access policies.Learn more about the show: https://www.amnhealthcare.com/campaign/elevate-care-podcast/ Chapters:00:00 Recap of Part 100:28 The Challenges of Machine Translation in Healthcare03:47 The Importance of Qualified Interpreters and Translators04:16 Testing Bilingual Clinical Staff for Fluency in Clinical Terminology08:57 Barriers and Challenges in Implementing Language Access Policies13:42 Reviewing Clinical Algorithms for Bias in Patient Care21:06 The Potential of AI in Healthcare Decision-MakingAbout Carla:Carla is a visionary leader in the healthcare industry, known nationally for her pioneering work in medical interpreting, language access, and health disparities. As the System Director of Diversity Initiatives, Interpreter Services, and ADA/504 and Section 1557 Coordinator for Steward Health Care, she oversaw language access services for 42 hospitals and over 600 physician practices in 11 different states.Carla's impressive career spans over three decades, beginning as a registered nurse in 1988. She was one of twelve individuals who helped to draft the International Medical Interpreters Association (IMIA) Standards of Practice in 1995, a milestone achievement in the field of medical interpreting. Additionally, she was part of an advisory committee for the MA DPH that created the Best Practice Recommendations for hospital-based Interpreter Services in 2001.Carla's specialized proficiency in conducting mock surveys and gap analyses, with a keen emphasis on Joint Commission and DNV Standards, has consistently steered numerous hospitals towards successful accreditation. Her extensive experience in this domain not only ensures compliance but also enhances operational efficiency and patient care standards. Furthermore, Carla is a distinguished national presenter on topics such as disabilities, diversity, and language access, contributing significantly to the advancement of inclusive healthcare practices nationwide.In 2003, Carla founded the Forum of the Coordination of Interpreter Services (FOCIS) as a collaborative platform for hospital and clinic-based interpreter programs to share best practices and resources. Originally established as a Massachusetts-based group, FOCIS has since expanded to nationwide membership. She has served as President of FOCIS and President and Vice President of the National Council on Interpreting in Health Care (NCIHC). Carla is also a founding member of Interpreting SAFE-AI Taskforce-Stakeholders- “Advocating for fair and Ethical AI in Interpreting.”Carla's exceptional leadership has earned her numerous accolades, including the Healthcare Hero award from the Boston Business Journal in 2015. She continues to be a highly sought-after national consultant on language access, health disparities, disabilities, and regulatory requirements for hospitals. About Kerry:Kerry Perez leads the design and development of enterprise strategy in addition to overseeing Marketing, Corporate Communications, and Creative Services.Ms. Perez joined AMN Healthcare in 2007 and has held various roles during her tenure, including recruitment, marketing, innovation, strategy, and M&A. She most recently served as the company’s Vice President of Enterprise Strategy. She also stood up AMN Healthcare's Diligence and Integration Management Office, which led the strategic and functional integration of new acquisitions to drive synergy. She was named among Staffing Industry Analyst’s Top 40 Under 40 in 2001, and she hosts the AMN Healthcare podcast, Elevate Care.Ms. Perez maintains the guiding principles of being customer obsessed, thinking big and delivering results. She has a passion for mentoring emerging leaders and building effective teams.Ms. Perez holds a Bachelor of Arts degree in Business Economics and a Bachelor of Arts degree in Communication from the University of California at Santa Barbara. For more than four years, she has served on the board of Dallas-based nonprofit, CitySquare, which focuses on fighting the causes and effects of poverty.  About The Show:Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high-quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show: https://www.amnhealthcare.com/campaign/elevate-care-podcast/ Explore Solutions for Smarter Workforce ManagementWe're proudly sponsored by AMN Healthcare, the leader in healthcare staffing and workforce solutions. Explore their services at AMN Healthcare.Learn how AMN Healthcare's workforce flexibility technology helps health systems cut costs and improve efficiency. Click here to explore the case study and discover smarter ways to manage your resources!Discover how WorkWise is redefining workforce management for healthcare. Visit workwise.amnhealthcare.com to learn more.About The Show: Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here. Find Us On:WebsiteYouTubeSpotifyAppleInstagramLinkedInXFacebook Powered by AMN Healthcare Hosted by Simplecast, an AdsWizz company. 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