Part One: The Revenue Logic of Customer Obsession

Episode #312:Christine Ravanat, Group CMO and Executive Committee Member at Expleo Group, explains why customer obsession is becoming the foundation of sustainable B2B growth. She shares how organizations can replace assumptions with deeper customer understanding to improve alignment, trust, and revenue outcomes. She also outlines practical leadership changes that help customer insights influence strategic decisions across the business."You need to forget about what you want to sell and really have the deep will to understand where your customer sits, what problems they are facing, and how you can genuinely help them. It all comes down to trust at the end of the day." — Christine RavanatCustomer relationships are no longer built by simply responding to buying opportunities. In this episode, Christine explains why lasting growth comes from understanding customers before they enter a purchasing cycle. She discusses how stronger executive alignment, authentic conversations, and continuous customer learning enable marketing and sales to influence strategic decisions, build trust, and create measurable revenue impact across the organization.Follow Christine Ravanat on LinkedInFollow Steve MacDonald on LinkedIn