Partner at McKinsey, Eric Buesing | Reimagining Customer Service: A McKinsey Perspective

from Dialed In · host Replicant

In this must-listen episode, McKinsey Partner, Eric Buesing, joins the podcast for a riveting discussion on revolutionizing customer service with AI. With over 15 years in the game, Eric unpacks the future of contact centers, the seismic shifts caused by COVID-19, and the art of keeping employees engaged. Dive into the world of generative AI and its groundbreaking role in customer service, uncovering both its present impact and exciting future possibilities. Don't miss out on this insightful conversation, perfect for anyone keen on staying ahead in the dynamic landscape of customer service innovation. Tune in now!

Episode metadata supplied by the publisher feed · Published Dec 20, 2023

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Partner at McKinsey, Eric Buesing | Reimagining Customer Service: A McKinsey Perspective

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