Passionate Hospitality with Tim Norrell | #LeadWithLegacy | Episode 39

What separates customer service from true hospitality?In Episode #39 of the Lead with Legacy™ Podcast, Amanda Chambers and K. Sloane Lott welcome Tim Norrell, hospitality leader, business owner, and founder of Passion Hospitality, for a conversation about servant leadership, organizational culture, and creating unforgettable customer experiences.Drawing from decades of leadership experience—including his work with Chick-fil-A—Tim shares why hospitality begins with humility, why leaders must genuinely care for people, and how small, intentional acts can transform teams, businesses, and lives.Whether you lead a business, nonprofit, ministry, or team, this episode offers practical leadership lessons that extend far beyond the hospitality industry.In this episode:The difference between customer service and hospitalityWhy humility is the foundation of leadershipBuilding cultures that put people firstCreating memorable customer experiencesLeading by example instead of authorityDeveloping future leaders through intentional mentorshipServing others with excellence and purpose🔔 Subscribe for leadership insights, honest conversations, and practical wisdom you can apply immediately.🌐 Learn more about IOL Global:www.iolglobal.com🔗Connect with Tim NorrellLinkedIn:https://www.linkedin.com/in/tim-norrell-67b3833a1/Website:https://passionhospitalityllc.comSupport the Lead with Legacy™ Podcast:https://www.buzzsprout.com/2600300/supportContact our team to book a time to be on the Lead with Legacy™ Podcast:https://iolglobal.com/podcast#LeadWithLegacy #IOLGlobal #ServeGod #ServePeople #FaithBasedLeadership #ChristianLeadership #LeadershipDevelopment #LegacyLeadership #KingdomLeadership #ServantLeadership #LeadershipPodcast #AmandaChambers #PublicServiceLeadership #LeadershipWithPurposeSupport the showLead with Legacy™ is the official podcast of IOL Global, where we explore leadership that outlives titles, roles, and careers.If you found value in this episode, be sure to follow, like, and subscribe on your favorite podcast platform, and share it with others who are committed to principled leadership.Discover more leadership resources, podcast episodes, and learning opportunities at IOLGlobal.com.Interested in being a guest on Lead with Legacy™? Learn more and apply at IOLGlobal.com/podcast.