Patient Experience and Quality : How to Move Beyond Scores to "Felt Safety"

You can’t manage what you don’t measure. Hospitals track falls, medication errors, and infections… but where is the dashboard for emotional harm?  If you’re a Quality and Safety Leader for your organization, this episode is for you. We’re moving beyond "Patient Experience" scores and into the neuroscience of felt safety. Press play to see how to operationalize nervous system logic to create a center of excellence that patients - and staff - will never want to leave. P.S. Join the THRIVE NETWORK and see how your team can operationalize emotional safety 🧸🩺