Patient liaison and follow-up with Sarita Taneja and Stuart Plumbley from Kent, Surrey, Sussex (KSS) HEMS

In this conversation, we will examine Patient Liaison and follow-up. Pre-hospital clinicians are often just the first point of medical contact, so checking in throughout the rehabilitation allows clinicians and patients to close the loop on any unanswered questions and often is a chance to learn about things from the patient’s perspective. This fosters continuous improvement by identifying strengths, weaknesses, and areas for improvement. Additionally, ongoing liaison both humanises patients and builds trust & rapport with clinicians and can bring closure for EMS personnel who often only witness the initial phase of patient care. Knowing patient outcomes and recovery status can improve job satisfaction.   To do this we have Stuart Plumbley and Sarita Taneja with me. Stu is the Patient and Family Aftercare lead at Kent Surrey and Sussex (KSS) Air Ambulance Trust, Emeritus HEMS Paramedic, & Critical Care Paramedic (SECAmb). Sarita is the Patient and Family Aftercare Manager at KSS and was awarded Charity Staff Member of the Year at the Air Ambulances UK Awards of Excellence in 2022. KSS as a service can be found here: https://aakss.org.uk/