Patient referrals with Dr. Will Morris

Dr. Will Morris is Chief Medical Officer at Tennr. He's also a practicing hospitalist, a former hospital CIO, and former Chief Medical Officer at Google.In this episode, Will explains how Tennr manages the full referral lifecycle from the receiving provider's perspective, why most referrals end up in a black hole for patients, and how intelligent triage and closed-loop communication can match patients to the right provider at the right time.00:00 Introduction01:47 What does Tennr do?02:42 What is the self-pay referral experience like?05:48 Is waiting for "Dr. Famous" always the right move?06:24 What's the difference between a formal and informal referral?11:13 Why do referrals disappear into a black hole?13:34 How does closing the referral loop benefit everyone?17:41 Can Tennr solve the Dr. Famous wait time problem?24:44 What is "The Goal" and why does it apply to healthcare?34:01 What does a Tennr implementation actually look like?36:44 Do health systems that use Epic already have this solved?40:11 If you could change one thing about RCM, what would it be?Learn more about Tennr: https://tennr.comConnect with Dr. Morris on LinkedIn: https://www.linkedin.com/in/mowilliam/