Patrick Hill - Realm and CLAIRE

My guest in this episode is Patrick Hill, CEO of Realm which many of you may know from the REI-endorsed communication app. But over the past few months, Patrick has been working on a second, significant project - introducing AI to property management with an AI called Claire. Patrick talks us through the numbers of the 'busy' work that property managers do - including more than 1 million emails a year. And yet the job grows ever more stressful as PMs struggle to meet customer expectations. In such a space,  AI in property management becomes a complete no brainer. Adopting this kind of technology gives us the tools to make customer service the centre of our businesses while making life less stressful for our staff. My prediction is that in five years time, we’ll look back at 2019 and wonder how on earth - and why on earth - we struggled to do it manually for so long. Shownotes