Paul Matthews: Why Customer Experience is so important

Welcome back to Season 2 of An Unorthodox CEO! This week, we are joined by Paul Matthews, customer experience expert and director at Insight 6!Listen as Steve and Paul chat about where the opportunity for him to start his own business came from, how creating positive feelings for customers is so important and his highs and lows in business! Plus so much more!00:00 Intro02:10 Where Paul started his career05:40 Always loved sport & fitness08:00 The opportunity to start his own business11:00 What insight 6 does for businesses12:30 How the surveys influenced Sussex Beds13:10 Why getting feedback is so important14:53 Turning poor experiences into great ones17:15 Team satisfaction surveys are needed18:38 Pauls highlights & toughest parts of running his own business20:27 A note from Olivia (Pauls Daughter)21:40 Customers always remember the feeling they had23:30 How Paul destresses24:30 A gift from Paul to Steve & Victoria26:12 Quickfire Questions30:44 Tip of the Week32:45 Outro Hosted on Acast. See acast.com/privacy for more information.