Paul Wolfe, Author of "Human Beings First - Practices for Empathetic, Expressive Leadership"

In this episode of the Built by People podcast, host welcomes Paul, an experienced HR executive, to share insights from his unconventional career journey. Starting in call centers, Paul transitioned from customer service roles to becoming a successful CHRO. He discusses the importance of empathetic leadership, vulnerability, and human-first practices. Paul reflects on his life's work, including leading major organizations like CitySearch, Indeed, and Conde Nast. He emphasizes the value of authentic storytelling and practical examples of inclusive leadership. Paul also talks about his book, 'Human Beings First: Practices for Empathetic and Expressive Leadership', which draws from his experiences during the pandemic. He leaves listeners with vital advice on balancing vulnerability, demonstrating care through actions, and protecting team dynamics while encouraging individuality at work. 00:00 Introduction to the Built by People Podcast 00:16 Sponsorship Message from Previ 00:44 Paul's Unique Career Journey 00:57 Transition to HR Leadership 02:11 Learning HR on the Job 03:37 Career Highlights and Transitions 06:27 Writing the Book: Human Beings First 06:49 Empathetic Leadership in Action 10:03 Reflecting Through All Perspectives 15:55 Balancing Vulnerability and Authority 19:46 The Power of Storytelling 22:58 Protecting and Empowering Employees 25:51 Final Advice and Closing Remarks