Payments: a RevOps Problem in Disguise

What this episode covers

In this episode of the RevOpsAF podcast, host Matthew Volm sits down with Vince Chiofolo, SVP of Revenue Operations at Dash Solutions, to explore a hidden churn driver most operators overlook: payments. 💳   Nearly 50% of subscription churn is caused by failed payments—yet many revenue teams treat payments as a finance problem, not a RevOps one. Vince breaks down why payments are central to retention, NRR, and customer loyalty, and how RevOps can turn payment friction into a growth lever.   📊 What you'll learn in this episode: ↳ Why payment failures account for nearly half of all churn ↳ How inbound and outbound payments impact customer experience ↳ Case studies from Spotify & Uber on optimizing payments for growth ↳ Tactics for RevOps teams to reduce involuntary churn and expand TAM ↳ The role of AI in fraud mitigation and the future of payments   👥 Perfect for: Sales Ops, Marketing Ops, CS Ops, and RevOps leaders looking to improve churn, NRR, and retention.   🔗 Related Content RevOps structure & alignment: https://www.revopscoop.com/post/revops-is-having-a-moment-but-does-anyone-really-know-what-it-is-or-how-it-should-be-structured Opportunity best practices: https://www.revopscoop.com/post/back-to-basics-opportunity-best-practices   Join the RevOps Co-op community: https://www.revopscoop.com/membership/membership-options   🤝 Connect with Vince on LinkedIn: https://www.linkedin.com/in/vincechiofolo/ 🤝 Connect with Matt on LinkedIn: https://www.linkedin.com/in/matthewvolm/   💗 Not a member of RevOps Co-op yet? Join 17,000+ operators here: https://www.revopscoop.com/membership/membership-options   🔔 Enjoy this episode? Subscribe to the channel for more insights from the world’s best RevOps leaders. #RevOps #RevenueOperations #CustomerSuccess #Churn #Payments

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