Payments: a RevOps Problem in Disguise

In this episode of the RevOpsAF podcast, host Matthew Volm sits down with Vince Chiofolo, SVP of Revenue Operations at Dash Solutions, to explore a hidden churn driver most operators overlook: payments. 💳 Nearly 50% of subscription churn is caused by failed payments—yet many revenue teams treat payments as a finance problem, not a RevOps one. Vince breaks down why payments are central to retention, NRR, and customer loyalty, and how RevOps can turn payment friction into a growth lever. 📊 What you'll learn in this episode: ↳ Why payment failures account for nearly half of all churn ↳ How inbound and outbound payments impact customer experience ↳ Case studies from Spotify & Uber on optimizing payments for growth ↳ Tactics for RevOps teams to reduce involuntary churn and expand TAM ↳ The role of AI in fraud mitigation and the future of payments 👥 Perfect for: Sales Ops, Marketing Ops, CS Ops, and RevOps leaders looking to improve churn, NRR, and retention. 🔗 Related Content RevOps structure & alignment: https://www.revopscoop.com/post/revops-is-having-a-moment-but-does-anyone-really-know-what-it-is-or-how-it-should-be-structured Opportunity best practices: https://www.revopscoop.com/post/back-to-basics-opportunity-best-practices Join the RevOps Co-op community: https://www.revopscoop.com/membership/membership-options 🤝 Connect with Vince on LinkedIn: https://www.linkedin.com/in/vincechiofolo/ 🤝 Connect with Matt on LinkedIn: https://www.linkedin.com/in/matthewvolm/ 💗 Not a member of RevOps Co-op yet? Join 17,000+ operators here: https://www.revopscoop.com/membership/membership-options 🔔 Enjoy this episode? Subscribe to the channel for more insights from the world’s best RevOps leaders. #RevOps #RevenueOperations #CustomerSuccess #Churn #Payments