PayPal Builds New Manager Capabilities with Precision Development

from Josh Bersin Hosted by Josh Bersin

How do you build precision leadership skills at scale? Kendra Goldbas, Global Head of Learning & Development at PayPal, describes the world-class new manager development program at PayPal, MAPS (Managing at PayPal Successfully). During the pandemic PayPal grew rapidly and needed a world-class leadership development program for remote leaders. The MAPS program, which is based on “learn | practice | teach,” builds managerial skills quickly. The program starts with a 6-week cohort based learning experience covering technical and leadership topics, and then encourages leaders to focus on a six-month precision development journey. By encouraging leaders to focus on “one major skill,” the company creates a high level of accountability and continuous growth. The company uses Growthspace’s precision development platform to personalize leadership skills across the entire company. Additional Information The Surprising Facts About Leadership Development, Human-Centered Leadership, Why Are Some Companies More Dynamic Than Others? Leading with impact: How PayPal is shaping its new managers with Growthspace

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PayPal Builds New Manager Capabilities with Precision Development

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This episode is 21 minutes long.

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This episode was published on January 7, 2025.

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