PCA Strategic Business Member Spotlight: North Payment Processing with Ryan Moss

PCA Strategic Business Member Spotlight: North Payment Processing with Ryan MossIn this PCA Strategic Business Member Spotlight, Mike Barba of the Pennsylvania Chiropractic Association interviews Ryan Moss, Senior Director of Enterprise Sales at North, a payment processing company vetted by PCA to help chiropractors understand and reduce credit card processing costs. North, in payment processing since 1992, specializes in medical merchants, owns its in-house processing platform, and emphasizes dedicated service, integrations with practice management software, and a user-friendly portal for statements, deposits, and transaction visibility. The discussion highlights how hidden “junk fees,” padded interchange, and unclear statements can drive effective rates to 4–5%, while understanding total fees divided by monthly volume helps identify overpaying; North aims for transparent pricing and offers options including traditional pricing and a dual pricing “Edge” program that can pass acceptance costs to patients. Members are encouraged to review agreements, watch for long-term contracts and cancellation fees, and contact Moss for statement-based comparisons; using PCA partners also supports PCA advocacy and education, with a portion of transactions benefiting the association.00:00 Member Spotlight Intro00:57 Meet Mike and North02:09 What North Does03:11 Why Switch Processors04:33 Technology and Service05:49 Hidden Fees Explained07:18 Reading Your Statement10:15 Payment Options for Clinics11:19 Training and Support12:47 Comparing Providers15:23 Contracts to Avoid17:18 How to Get Started18:21 Partnering Supports PCA18:54 Final Pitch and Wrap21:15 Key Takeaways OutroContact North, Ryan MossSenior Director, Enterprise SalesP: 818-825-7500E: [email protected] Website: https://pennchiro.org/PCA Email: [email protected] and produced by Mike Barba for the Pennsylvania Chiropractic Association. AI-assisted tools were used in the production of this content. Final content was reviewed and approved by PCA.