Pendulum Shifts in Logistics – From Click-and-Order to Brick-and-Mortar

The secret to mastering retail and e-commerce supply chains is through repeatable, scalable processes and solid partnerships.Join hosts Scott W. Luton and Kim Reuter as they dive deep into the intricacies of retail and e-commerce supply chains with experts Wes Arentson and Tony Thrasher from SPS Commerce. In this episode, you'll learn why repeatable processes are key to success and how having a well-defined onboarding procedure can prevent you from reinventing the wheel. Wes and Tony will also provide actionable strategies for integrating orders into warehouse management systems (WMS), embracing flexibility in warehouses, and the decision-making process behind building or outsourcing your company's tech stack.If you're aiming for a strong foundation in your business operations and want to navigate the complexities of omnichannel retail and inventory management, then this episode is a must-listen.Additional Links & Resources:Accelerate Time to Revenue with SPS for 3PLs: https://bit.ly/4bAQqM4Looking for GS1 Labels? SPS Commerce can help: https://bit.ly/3yvotqJLearn more about Supply Chain Now: https://supplychainnow.comCheck out Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVkWEBINAR- Demystifying AI: A year later, from Buzz to Reality: https://bit.ly/3UtRw5FWEBINAR- How to Accelerate AI-Driven Decision Intelligence with Smart Data Fabric: https://bit.ly/3QMPmgaThis episode is hosted by Scott Luton and Kim Reuter. For additional information, please visit our dedicated show page at: https://supplychainnow.com/pendulum-shifts-logistics-click-order-brick-mortar-1281 The content in this episode, including all audio, videos, visuals, and graphics, is the property of Supply Chain Now and is protected by copyright law. Unauthorized use, reproduction, distribution, modification, or re-uploading of this content in any form is strictly prohibited without explicit written permission from Supply Chain Now.For licensing inquiries or permissions, please contact us at [email protected]© 2026 Supply Chain Now. All rights reserved. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.