Penn Medicine’s Regli Says Human Factors Work Curbs AI Usability Risk

Susan Harkness Regli, PhD, Associate CHIO for Human-Computer Interaction at the University of Pennsylvania Health System, discusses how human factors work protects clinicians from AI tools that pass technical testing yet fail at the screen. She details Penn's staged alpha and beta exposure, the usage data that caught one role accepting AI-drafted patient replies unedited, and why governance approval sets a six-month review date.