People Do Not Equal Customer Service (Season 1, Episode 7)

from The Startup Different Podcast · host David and Chris Sinkinson

Some companies think that strong customer service means great people that a very polite and respond to requests quickly. Wrong. People do not equal (!=) customer service. To scale your business, you need to add customers without adding more people. And besides, if a customer needs to reach out to your customer service team, you've already let them down.

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This episode is 26 minutes long.

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This episode was published on October 31, 2023.

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