People don’t leave jobs they chase opportunities | Building a culture of growth and ownership with Owen and Ricki Cotter from Topline Carpenters

In this episode, we sit down with Ricki Cotter, owner of Topline Carpenters in Tauranga, New Zealand. Ricki shares his journey through the highs and lows of business ownership, including a tough financial challenge that nearly ended his company. He explains how investing in a strong team culture, refining systems and processes, and a growth mindset helped him not only survive but thrive.  00:00  Introduction. 04:38 Sticking to a vision of the type of people you want to attract 07:22 What happens when you get your team involved in the planning and ownership of a project 09:42 Learning to let go and allowing your staff to learn and grow 11:52 Rick’s background 19:27 Sales process for not competing on price 29:14 Topline’s software stack for operating a successful business 37:16 Systems and process and combining 5 into 1 42:20 Should you build your team or processes first? 48:26 Building a strong mindset throughout challenges 53:27  Juggling family and work while running a small business 57:14 Dealing with tricky times and levelling up regardless of the economic environment At The Builder's Ladder Podcast, we're your partners in building a thriving construction business. Subscribe now for weekly episodes packed with actionable tips.Download Ricki’s site notes form here: https://drive.google.com/drive/folders/10hmABuqfsZauOz5HBDfWP0Od3SyXc3wx Follow TPB for more: -https://www.instagram.com/theprofessionalbuilder/ Get your business health audit + free resources (including website audit) here -  https://www.theprofessionalbuilder.comhttps://www.facebook.com/groups/TPBmember: https://www.facebook.com/TheProfessionalBuilderSee omnystudio.com/listener for privacy information.