People First: Financial Inclusion, Empathy, and the Credit Union Mission

Shirley Senn meets Thalia Anguaino and Celia Castillo from TruStage ahead of the Inclusive CDFI Roundtable. The conversation explores why financial inclusion is at the heart of the credit union mission—from creating belonging within credit union teams to ensuring every member feels seen and supported. Thalia shares how employee well-being directly shapes the member experience, while Celia highlights how empathy in research builds the trust needed to reach underserved communities. A powerful reminder that helping people starts from within.Shine a light where it matters.