EPISODE · Feb 10, 2025 · 17 MIN

People-First Hospitality with Jennifer Dodd

from Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates · host Ovation

Send us Fan MailIn this episode of Give an Ovation, we welcome Jennifer Dodd, a 30-year restaurant industry veteran and the CEO of Main Squeeze Juice Co. Jennifer has led in QSR, casual dining, and franchising, making her a powerhouse in restaurant operations and leadership.Zack and Jennifer discuss:Why hospitality is—and always will be—a people-first businessThe power of customization and how it impacts guest experienceHow technology can enhance service without replacing the human elementThe tragedy of disengagement in the workforce and how to fix itThe importance of employee trust, autonomy, and culture in driving successInnovative solutions Main Squeeze Juice Co. is rolling out to improve guest engagementTune in to hear how Jennifer’s insights on culture, leadership, and guest experience can help your restaurant thrive!Thanks, Jennifer!

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This episode is 17 minutes long.

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This episode was published on February 10, 2025.

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