People Love You by Jeb Blount

https://thebookvoice.com/podcasts/2/audible/98472 to listen full audiobooks. Title: People Love You Author: Jeb Blount Narrator: Jeb Blount Format: mp3 Length: 5 hrs and 7 mins Release date: 07-17-20 Ratings: 4.5 out of 5 stars, 22 ratings Genres: Customer Service Publisher's Summary: What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience - something they remember. When they have a negative experience, they tend to vote with their feet (and their wallets) and head straight to your competitors.