People over profits: how a dedication to culture and innovation has steered Starbucks through COVID-19

In this episode of In The Know, Magellan’s Chairman and CIO Hamish Douglass, talks to Kevin Johnson, President and Chief Executive Officer of Starbucks. In this wide reaching interview we find out how Starbucks’ 4,000+ stores in China are faring in the face of ongoing US / China tensions, how the brand managed the well- documented racial discrimination incident in one of its US stores, and why putting people before profits is the driving force behind the business’s resilience.