People, Process, Technology and Data: Revolutionizing Legal Ops

Guest Information:Jennifer McIver, Director of Legal Operations and Industry Insight at Wolters Kluwer. She is an attorney with a passion for connecting corporate legal departments and technology. She believes there is no better feeling than partnering with legal teams to realize the value technology brings to increasing efficiency and accuracy, reducing costs, and incorporating data and analytics into daily practices. When databases and workflows are optimized, chaotic and reactive processes turn into proactive informed decisions that transform how legal departments operate.Guest LinkedIn:Jennifer McIver | LinkedInKey TakeawaysData is FoundationalClean, standardized data is essential for effective e-billing, process automation, and leveraging AI. Without it, technology solutions will struggle to deliver meaningful results.People, Process, Technology—and DataSuccess in legal operations requires more than just tech adoption. The right people, clear processes, and disciplined data management are equally important.AI’s Role in E-BillingAI is already being used to improve invoice review, catch errors like block billing, and enhance data accuracy. However, AI is not a “magic button”—it depends on good underlying data and thoughtful implementation.Standardization ChallengesEfforts to standardize billing codes (like UTBMS and LEDES) have faced adoption hurdles. Customization and lack of enforcement create data inconsistencies that undermine analysis and automation.Collaboration Is KeyBoth law firms and corporate legal departments benefit from transparent, standardized billing practices. Open communication and shared responsibility for data quality are crucial.Keep It SimpleOrganizations should focus on collecting the data they truly need, rather than overwhelming themselves with unnecessary complexity. Simplicity aids accuracy and efficiency.Running Legal Like A Business ConferenceRunning Legal Like a Business Conference provides a valuable platform for sharing experiences, learning from peers, and driving industry change—especially by welcoming new voices.