People, Purpose & Preparedness: Leading Through Connection and Change

In this milestone 10th episode of Operations Excellence, host Mark O’Donnell welcomes two inspiring leaders who embody what it means to build organizations with purpose — one through people, the other through preparedness.First, Davine Bey, Founder & Managing Partner of DKON Consulting Group, shares his journey from Harlem to Syracuse and how decades in talent acquisition shaped his philosophy on leadership, mentorship, and the power of “relationship capital.” Davine dives deep into creating cultures that develop people, embrace diversity, and adapt to emerging challenges — including the rise of AI in recruiting.Then, Evan Grenier, Director of Operations at NAVAC (North Area Volunteer Ambulance Corps), joins Mark to discuss operational excellence in life-saving work. From managing a 24/7 EMS team to adapting to community growth and new medical technologies, Evan offers a behind-the-scenes look at leadership under pressure — and how strategic planning is helping NAVAC prepare for the future.Whether you lead teams, serve communities, or simply want to understand what makes organizations thrive, this episode delivers insights that connect heart, strategy, and real-world execution.