People who benefit from a government program often know things the people who designed it don't

Changes to Washington DC's Temporary Assistance for Needy Families program sparked a debate about policy. A National Academy of Public Administration working group focused on something different: how the program was actually working for the people living with it. Here to discuss what those conversations revealed is Miles Murphy, senior manager for research and government solutions at the National Academy of Public Administration.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.