Perché gli utenti restano: switching cost e customer lock...

What this episode covers

Perché continuiamo a usare la stessa app anche quando ci fa innervosire? Non è abitudine: è switching cost, un mix di psicologia, UX e strategia che può trasformarsi in una leva potentissima per ridurre il churn.In questo episodio, con Daniele e Matteo analizziamo i tre tipi di switching cost, il customer lock-in, casi reali (Spotify, Figma, Apple) e strategie pratiche per aumentare il valore percepito e la fidelizzazione attraverso la user experience.

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How long is this episode of Blueprint - eyestudios Podcast?

This episode is 25 minutes long.

When was this Blueprint - eyestudios Podcast episode published?

This episode was published on December 19, 2025.

What is this episode about?

Perché continuiamo a usare la stessa app anche quando ci fa innervosire? Non è abitudine: è switching cost, un mix di psicologia, UX e strategia che può trasformarsi in una leva potentissima per ridurre il churn.In questo episodio, con Daniele e...

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