Perfecting the 'snag stage': Ensuring your hotel opening goes smoothly

In this episode we’re joined by Mark Spanton, the Pre-Opening General Manager of Dakota Newcastle. Mark speaks about his transition to managerial roles and background in F&B and Operations, how to best navigate the thorough process of a hotel’s snag stage alongside a supportive, communicative team, and why Newcastle is well positioned to be a prime hub for hospitality. This episode is sponsored by Howden, the global insurance broker that knows the hotel business inside-out. https://www.howdengroup.com/hotel-insurance

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This episode is 52 minutes long.

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This episode was published on March 28, 2025.

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