Performance Evaluation: When Targets Create the Wrong Behaviour

What this episode covers

Performance measures are meant to improve performance — but what happens when they do the opposite?In this episode, we explore a real-world style scenario involving Ken and Barbie, two employees in the same organisation, and a well-intentioned performance target that ends up driving dysfunctional behaviour.Using this story, we break down:How employees “game” poorly designed targetsWhat ACCA PM means by dysfunctional behaviourHow this links directly to the Building Block ModelA must-listen for ACCA PM/APM students looking to strengthen their evaluation skills and avoid common exam traps.

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