Performance Management: How to Build Loyalty Through Coaching with Frank Luersen from Home Team Electric in Palm Springs, CA, and Lindsey Rice-Tait from Always Plumbing & Heating in Edmonton, AB

Welcome to The Successful Contractor Podcast, Powered by CertainPath.  A show for residential contractors about residential contractors…  We chronicle business journeys, share insights, and celebrate successes in this wonderful industry.  Thank you to our sponsors: R.E. MICHEL COMPANY. With more than 270 sales locations coast to coast, R.E. Michel has grown to one of the nation's leading wholesale distributors of HVACR equipment, parts, and supplies. Our conveniently located branches carry an extensive inventory that meets the needs of its own market and its own customers. And if we don’t have it, we’ll find it. It’s our mission to make the supply side of your HVACR business as easy as possible.  CertainPath members have access to a generous rebate program!  For more information, go to your CertainPath HUB, or email their CertainPath representative at  Staples- Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more.  NAVAC. As a technician in today’s technology-driven landscape, you know how frustrating it can be when the tools you carry fall short, and can’t live up to the demands of modern-day HVAC equipment. NAVAC is keenly aware of this; and uses that sentiment as the driving force for our innovation and standards for contractor tools. With over 25 years of design, research and manufacturing for the HVAC industry, NAVAC is proud to introduce the BreakFree Power Tubing Expander. Following in the footsteps of its predecessor, the Breakfree Power Flaring Tool, we continue to empower contractors to automate tubing processes that will save time, energy and ultimately their bottom line. Visit navacglobal.com to learn more!” The Successful Contractor Podcast is a part of the CertainPath family.  CertainPath builds successful home service businesses—and has for 23 years.  We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,000+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible.  Let us show you the way.  With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.