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EPISODE · Jan 5, 2009 · 4 MIN

Performance Management Tools Increase ROI

from Improving Customer Experience · host Lynn Hunsaker

Announcing new handbook "Metrics You Can Manage For Success" which demonstrates how to ensure your metrics are linked to the big picture, actionable, predictive and sustainable. From the blog Customer Experience Optimization:. (4:58)

Episode metadata supplied by the publisher feed · Published Jan 5, 2009

What this episode covers

Announcing new handbook "Metrics You Can Manage For Success" which demonstrates how to ensure your metrics are linked to the big picture, actionable, predictive and sustainable. From the blog Customer Experience Optimization:. (4:58)

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Performance Management Tools Increase ROI

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Frequently Asked Questions

How long is this episode of Improving Customer Experience?

This episode is 4 minutes long.

When was this Improving Customer Experience episode published?

This episode was published on January 5, 2009.

What is this episode about?

Announcing new handbook "Metrics You Can Manage For Success" which demonstrates how to ensure your metrics are linked to the big picture, actionable, predictive and sustainable. From the blog Customer Experience Optimization:. (4:58)

Can I download this Improving Customer Experience episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.
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