Personalising the employee journey at scale

In an age where employees are increasingly demanding a sense of purpose and belonging in the workplace, it is incumbent upon businesses and their HR teams to ensure that all staff feel seen and heard. In this episode of The HR Leader Podcast, host Jerome Doraisamy speaks with Insight people and culture director in APAC, Elyse Philippi, about how she always wanted to be in a job where she could help people, whether it's getting easier or harder for HR to make meaningful workplace change, why personalising the employee journey is so essential, why employees currently want more from the workplace, and catering to a workforce with more generations than ever before. Philippi also discusses the questions that HR needs to ask in getting started on personalising the employee journey at scale, challenges to be overcome, what she and her team have successfully implemented at Insight, and the role of AI and other emerging technologies, how such a journey has reinforced her perception of the role of HR, highlighting the human element of such work, and what lessons she's learnt in personalisation at scale of the employee experience.