Personalization in Customer Service

In this panel discussion at Commerce Roundtable San Diego 2024, we brought together industry leaders Lacy Eyre (Director of Client Success, Aventus), Doug Burda (CEO, Red Apple Fireworks), Zoe Kahn (VP of Retention, Audien Hearing), Chris Carter (CEO, Forged 4x4), and Kelly Stacey (Business Consultant & Strategic Advisor, Kelly Stacey Consulting) to explore the transformative power of responsive, personalized customer service.The panel dives into key topics such as CX metrics, training strategies, incentivization, and effective upsell techniques, sharing real-world examples like scaling for seasonal demand and innovative compensation plans for service teams. With actionable advice and memorable anecdotes, this session delivers a blueprint for building customer service frameworks that drive revenue, retention, and efficiency.______ 00:00 Introduction to Customer Response Time00:57 Panel Introductions02:15 Measuring Customer Service Impact03:45 Customer Service Strategies and Demographics04:21 Optimizing Customer Support Channels10:59 Training and Scaling Customer Support Teams22:06 Incentivizing Customer Support Teams26:30 Crazy Customer Stories32:17 Closing Remarks______Follow Aventus on social!LinkedIn: https://www.linkedin.com/company/aventusIG: https://www.instagram.com/goaventus/FB: https://www.facebook.com/GoAventus/Follow Lacy Eyre on social!X: https://x.com/LacyEyreLinkedIn: https://www.linkedin.com/in/lacy-eyre-37a948157/Follow Zoe Kahn on social!X: https://x.com/_zoekahn_?lang=enLinkedIn: https://www.linkedin.com/in/zoe-kahn-5b61aa129/Follow Chris Carter on social!LinkedIn: https://www.linkedin.com/in/repcarter/Follow Kelly Stacey on social!X: https://x.com/Kellystacey1111LinkedIn: https://www.linkedin.com/in/kelly-stacey/Follow Commerce Roundtable on social!X: https://x.com/commerceroundLinkedIn: https://www.linkedin.com/company/commerce-roundtableIG: https://www.instagram.com/commerceroundtableTikTok: https://www.tiktok.com/@commerceroundtableContact [email protected] for sponsorships or general information!