Personalized: Customer Strategy in the Age of AI #Audiobook

Personalized: Customer Strategy in the Age of Ai by Mark Abraham & David C. EdelmanGet the book: https://amzn.to/4flFfZTConsumers want personalized experiences, but few companies are rising to the challenge. Those that succeed in personalization build trusted relationships with millions of customers and engage with them at every step throughout their journey. Through the power of AI, they rethink their operations and unleash the creativity of their teams to fine-tune every interaction, delighting customers in the process. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit ideas.nextbigwhat.com/subscribe