Pest Perspectives Podcast EP65 - Victoria and Casey from Ladybug Pest Control

In this episode of Pest Perspectives, Shaun Muller is joined by Victoria and Casey from Ladybug Pest Control for an honest, practical and relatable conversation about working in a family-run pest control business.Victoria shares the story behind Ladybug Pest Control, how the business has developed over the years, and what it is really like managing staff, family members, customers, paperwork, and the day-to-day pressures of running a pest control company.Casey also gives her perspective on growing up around the pest control industry, returning to the family business, working in the office, handling customer calls, emails, invoices, payments, technician notes, and balancing work alongside family life.The conversation covers the real pros and cons of family businesses, including communication, boundaries, responsibility, flexibility, disagreements, and the difficulty of separating “family mode” from “work mode”.Shaun, Victoria and Casey also discuss wider pest control business topics, including:Family-run pest control businessesWorking with relatives in businessOffice systems and customer communicationAnswering calls and managing enquiriesDigital reporting and paperless systemsUsing AI tools carefully for pest control reportsUpselling proofing work professionallyCustomer recommendations and clear reportingBed bug case studies and vulnerable customersRat investigations and CCTV drain inspectionsDrain-related rat ingressProofing, guarantees and realistic customer expectationsGrowing a pest control business without losing standardsThe episode also includes a detailed discussion around rat investigations, why rodents may be entering properties through drainage defects, and how pest controllers can explain drain issues clearly to customers. Victoria shares her approach to CCTV drain camera surveys, branch lines, redundant pipes, non-return valves, and helping customers understand where rat ingress may be coming from.This is a useful episode for pest controllers, family businesses, office teams, technicians, business owners, and anyone interested in the realities of running a pest management company.Whether you work on the tools, answer the phones, manage customers, run a small pest control business, or work alongside family, this episode offers honest insight from inside the trade.Pest Perspectives - real conversations from the UK pest control industry.Pest Perspectives Podcast is a UK pest control podcast hosted by Shaun Muller of Oakham Pest Control Ltd. The show features practical conversations with pest control technicians, business owners, suppliers and industry experts, covering rodent control, drainage investigations, bee removal, bed bugs, wasps, commercial pest management, compliance, business growth and wider pest industry topics.Listen, watch and learn more at:https://www.pestperspectivespodcast.co.uk