Pete & Cindy Show: An Unfiltered Conversation on Audits, Refunds, and Broker Value

Host: Cindy Allen - Trade Force Multiplier Guest: Pete Mento, Baker Tilly Published: May 2026 Length: ~42 minutes Presented by: Global Training Center CAPE Audits, Broker Value, and the Real Cost of Recovery Cindy Allen sits down with Pete Mento of Baker Tilly for an unfiltered conversation about CAPE refunds, audits, broker fees, and what importers should really be thinking about as the refund process evolves. Pete shares why importers need to own the accuracy of their data, why audits matter before filing, and why the broker relationship is more important than ever when claims involve tariffs, offsets, and potential corrections. The episode also covers the value of customs brokerage, the debate over fee structures, and the impact of Amazon, reverse logistics, and broader market changes on the future of trade. What You’ll Learn in This Episode CAPE rollout and audit readiness Pete explains why the CAPE system has performed better than many expected and why importers should not assume the filing itself means the hard work is over. He emphasizes that the data behind the filing needs to be accurate before it is uploaded. Importer responsibility A major theme of the conversation is that the importer, not the broker, is ultimately responsible for the information in the entry. Pete and Cindy discuss why internal audits, review of stack orders, and entry-level diligence are essential before requesting a refund. What broker services are worth The episode digs into broker compensation, including the difference between commodity pricing and value-based service. Cindy and Pete discuss when fee structures feel fair, when they do not, and why brokers should be paid for real work and not treated as a free commodity. Software, AI, and audit tools Pete and Cindy also explore the role of software in auditing and why technology can help customs professionals focus on higher-value issues instead of repetitive checks. They compare the evolution of ABI to the current rise of AI and automation in trade. Amazon and the future of logistics The conversation closes with thoughts on Amazon, freight forwarding, and reverse logistics, including how major players are reshaping delivery, returns, and consumer expectations. It’s a forward-looking discussion about where trade and transportation may be headed next. Credits Host: Cindy Allen Guest: Pete Mento Presented by: Global Training Center Subscribe & Follow Stay up to date with the latest in global trade: 🎧 Spotify: https://open.spotify.com/show/09m199JO6fuNumbcrHTkGq?utm_source=SimplyTradePodcast 🍎 Apple Podcasts: https://podcasts.apple.com/us/podcast/simply-trade/id1640329690?utm_source=SimplyTradePodcast ▶️ YouTube: https://www.youtube.com/@simplytradepod?utm_source=SimplyTradePodcast 🤝 Connect With Us   Global Training Center: https://www.linkedin.com/company/global-training-center?utm_source=SimplyTradePodcast 🎙️ Want to Be on the Show? Have insights on trade compliance, enforcement trends, or real-world execution? Reach out—we’d love to have you on.