Peter Interviews Hotel CEO Chip Conley
from Adaptive Path Podcast Hosted by Peter Merholz
Peter Merholz and Chip Conley talk about recession planning, service design, systematizing experience design (Joie de Vivre Hotels uses a tool called "experience report cards"), team dynamics, succession planning, and all manner of things.
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This episode is 39 minutes long.
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This episode was published on July 3, 2008.
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