PEX: Michiel Van Noort, Shell

Shell’s Global Head of CI Downstream, Michael Van Noort joins us and shares that his key focuses are the overall business goals and determining if his team is connected to those priorities. He ensures his team is helping the business better meet the consumer’s needs in a safe way while ensuring that CI is streamlined to those goals as opposed to being a goal in and of itself. That approach has “cemented” credibility with senior leaders because CI and Excellence are tied to efforts around what matters most to the organization, KPIs, etc. And so, Michiel has embedded operational excellence into the culture, with an 'everybody, every day’ focus. CI is informing the organization of opportunities while maintaining critical mass ensuring a 'continuity of the journey.'