Phil Mershon, Author & Director of Experience at Social Media Examiner

"If you haven't walked away different then why did you go?" -Phil Mershon Director of Experience When you have a "culture of service" you are focussed on creating the best experience for your Guest (customer, employee, client, patient..)  And Phil Mershon is leading in creating transformational experiences. I think we need to think of the daily work more as an experience that we are creating.  Entrepreneurs, Corporate Executives, Leaders-- we are all trying to convey a message and doing that by creating a great experience is a way to deliver Value.  Phil writes in his book Unforgettable about this opportunity.  We can all deliver better for customers/clients/employees if we concentrate on a quality and memorable experience.